This agreement sets forth the terms and conditions for the use of the services provided by our company.

1（Definitions）

The terms used in this agreement are defined as follows:

1. Agreement: This Terms of Use

2. Company: Office Ark Co., Ltd.

3. Service: The collective term for various services provided by the Company on this website

4. Website: https://milaxi-okinawa.co.jp

5. User: An individual or corporate entity that uses the Service

6. Partner Businesses: Car rental companies, sightseeing bus and taxi operators, and other businesses through which reservations can be made via the Company's website

7. Provider Services: Services such as car rentals, sightseeing buses, and taxis provided by the providers to the Users

8. Intellectual Property Rights: Industrial property rights such as patents and trademarks, copyrights (including the rights stipulated in Articles 27 and 28 of the Copyright Law), and other intellectual property rights

9. Antisocial Forces: Organized crime groups, members of organized crime groups, individuals who have been members of organized crime groups for less than five years after leaving, quasi-members of organized crime groups, enterprises associated with organized crime groups, corporate extortionists, individuals who falsely claim to be involved in social movements, or special intelligence violence groups, and other individuals or groups similar to these

10. Equipments: Equipment, communication lines, software, and all other means

11. Confidential Information: Personal information, customer information, corporate information, and all other information

2（About This Agreement）

1. This agreement applies to all Users.

2. Users may not use the website or the Service without agreeing to this agreement.

3. Regardless of whether a User is an individual or a corporate entity, by applying for registration or using the Service, they are deemed to have agreed to this agreement.

4. The Company may change this agreement without the consent of the Users in the following cases:

(1) When the changes involve a name change, correction of errors, or formal revisions that do not substantially affect the content of this agreement.

(2) When the changes are in line with the general interests of the Users.

(3) When the changes do not conflict with the purpose of using the Service and are reasonable in light of the necessity of the changes, the appropriateness of the content after the changes, the content of the changes, and other relevant circumstances.

5. The content of this agreement may be changed as necessary, even in cases not covered by the preceding paragraph, and changes will be communicated via email, posting on the website, or other methods. Please check the latest version of this agreement when using the Service.

6. Users who continue to use the Service without objecting to the changes after they have been made are deemed to have agreed to the changes.

7. In addition to this agreement, the website provides information on how to use the Service and matters that Users should be aware of. These are also considered part of this agreement in substance. However, for the content and conditions of the Service, if the provisions of the travel agency terms and conditions and the travel itinerary apply, these documents take precedence.

8. Please read this agreement before using the Service.

9. This agreement is a standard agreement that applies to standard transactions between the Company and Users.

3（Service Content）

1. Our company offers a service that introduces sightseeing taxis provided by partner businesses in Okinawa, and provides reservation and sales services for provider services, arranging for users to receive transportation services offered by the providers.

2. This service is conducted through RESERVA. Users must also comply with the terms and conditions set by RESERVA.

3. This service is limited to introducing, reserving, and selling services offered by partner businesses; our company does not provide the provider services. Our company assumes no responsibility for the provider services offered by the partner businesses.

4. The providers grant our company the right to collect payment for the provider services from the users, and our company is authorized to do so.

5. Providers must separately enter into a service usage agreement with our company.

6. The content and method of using the service are subject to the rules set forth on the website.

4（Registration）

1. Those wishing to use this service must register with RESERVA by submitting an application in person before starting to use the service.

2. Please follow the registration procedures set by RESERVA.

3. Upon approval of the registration application, a usage contract for this service, based on these terms and conditions, shall be established between the user and our company.

4. Our company may refuse to allow the use of the service even if a user has registered with RESERVA, if the user is determined to fall under any of the following conditions:

(1) Does not meet the registration examination criteria set by our company

(2) Being a minor, an adult under guardianship, a person under curatorship, or a person under assistance, and not having obtained the consent or agreement of a legal representative, guardian, curator, or assistant

(3) Provides false information in the registration application

(4) Has violated these terms and conditions in the past

(5) Other circumstances where our company deems approval of the registration inappropriate

5. Our company is not obligated to disclose the reason for taking the actions described in the preceding paragraph to the user.

5（Password Management）

1. Users must manage their ID and password with strict confidentiality to prevent leakage to third parties.

2. IDs and passwords are for the personal use of the user only, and transferring or lending them to third parties is prohibited.

3. The user shall be responsible for any actions taken using their ID and password, and our company shall not be liable for any such actions.

6（Method of Use）

1. Users should use this service in accordance with the provisions of this website. When a reservation is completed for a service provided by an affiliated business, a contract regarding the service provision with the affiliated business is considered established. The details of the contract will be notified through a definite document or electronic record.

2. Users should use the service in compliance with this agreement, the Civil Code, the Commercial Code, the Personal Information Protection Law, the Copyright Law, and other laws and regulations.

3. Users are responsible for all actions related to the use of this service. Except in specifically stipulated cases, our company assumes no responsibility for the user's use of the service.

7（Fees and Payment）

1. The fees for services provided by this service and their payment shall be as follows:

(1) A handling fee for travel services of JPY 2,200 per transaction will be charged to the user.

(2) Users must pay the total amount of the aforementioned fee plus the cost of the provider services to our company. (If payment is made during the trip, please pay the provider directly at the location.)

(3) Other conditions are subject to the rules set forth on the website and RESERVA.

2. Fees related to services may be subject to change. However, even if there are changes, the fees confirmed at the time of contract formation between the user and the affiliated business shall be final.

3. If a credit card used by the user for payment is refused or canceled by the credit card company for any reason, our company may, without the user's consent, cancel the reservation for this service or the partner business service, or take other measures deemed necessary by our company. Our company shall not be liable for any loss incurred by the user as a result of such actions.

4. Users are prohibited from using another person's credit card or engaging in any other behavior deemed inappropriate by our company.

8（Changes and Cancellations）

1. Changes that can be made after the contract is formed with the affiliated business regarding the services provided by the affiliated business include only changes to contact information and necessary information (such as age and gender) for providing the service. Changes to travel schedules, affiliated businesses used, and plans will generally require canceling the original reservation and making a new one.

2. If a user cancels a reservation for a service provided by the affiliated business that was formed through the use of this service, the user shall pay cancellation fees according to our company's regulations stated below:

(1) Regular taxi:

1 day before: 50% of the fee (referring to the cost of the provider services, the same below)

On the day: 100% of the fee

No-show cancellation: 100% of the fee

(2) Jumbo Taxi

7 to 2 days before: 20% of the fee

1 day before: 50% of the fee

On the day: 100% of the fee

No-show cancellation: 100% of the fee

3. Even in the case of cancellation, the handling fee for travel services will be charged to the user and will not be refunded.

4. If a user fails to appear on the scheduled date without prior notice and does not use the affiliated business, it will be considered a no-show cancellation.

5. Our company and affiliated businesses may suspend the provision of services if it is determined that the services cannot be provided safely due to bad weather, violation of laws, or other reasons.

9（Prohibited Actions）

1. Users are prohibited from engaging in the following actions:

(1) Acts that violate these terms

(2) Acts of not fulfilling obligations to the company or partner business operators, such as payment of usage fees or cancellation fees

(3) Registering false or fictitious names, places of residence, or contact information

(4) Making multiple reservations for the same date, or other reservation actions that are deemed impossible to use

(5) Reselling to others or using the service for commercial purposes

(6) Engaging in fraudulent or threatening behavior, or causing inconvenience or harm to our company, partner businesses, other users of the service, or any other third parties

(7) Acts that violate laws or have the potential to violate laws

(8) Acts that infringe or promote the infringement of third-party rights (including intellectual property rights, portrait rights, privacy rights)

(9) Acts that interfere with the service or servers as determined by the company

(10) Acts contrary to public order and morals

(11) Providing benefits to antisocial forces

(12) Attempting or attempting unauthorized access

(13) Impersonating other users or third parties

(14) Collecting or accumulating personal information of other users

(15) Using the service for improper purposes

(16) Other acts deemed inappropriate by the company

2. If the company observes any prohibited acts specified above, or determines that the user falls under any of the prohibited items, the company may, at its discretion, suspend or terminate the provision of the service to the user, delete the user's registration, and delete data on the company's servers. The company will not be liable for any losses incurred by the user as a result.

10（User Responsibility）

1. Users shall bear all responsibility for the use of the service and shall guarantee to the company that the use of the service does not infringe intellectual property rights, etc.

2. Notwithstanding the preceding paragraph, if a problem arises in connection with the use of the service, the user shall resolve the problem at their own expense and responsibility, and the company shall not be liable.

3. Users must obtain backups of data related to the use of the service at their own responsibility. The company shall not be responsible for data loss due to the failure to obtain backups.

4. If the user causes damage to the company through the use of the service, the user shall compensate for such damage (including legal fees).

5. If the user causes damage to a third party through the use of the service, the user shall compensate for the damage at their own expense and responsibility, and the company shall not be responsible. In this case, if the company receives a claim for damages from a third party, the user shall compensate the company for the damage and costs (including legal fees).

6. To use the service, an internet connection is required. Users shall prepare the necessary equipment at their own expense and responsibility for using the service.

7. The company does not provide any guarantees or involvement regarding the preparation, installation, or operation of the equipment, mentioned in the preceding paragraph, nor does it provide support to users. Additionally, our company does not guarantee that the service is compatible with all equipment, etc.

8. Users understand that in the process of using the service, they may pass through various networks and equipment, and that depending on the type of network or equipment connected, the content of data or signals, may be altered. Users use the service with this understanding.

11（Disclaimer）

1. The company pays close attention to the content of the service but does not guarantee its accuracy, completeness, timeliness, usefulness, etc. The use of the service is at the user's discretion.

2. The company does not guarantee that data created on the site, access to the site, or use of the site will be free from viruses. Users use the site at their own risk.

3. The company is not liable for any problems that arise between users or between users and third parties in connection with the service, except in cases of willful misconduct or gross negligence.

4. The company is not liable for damages caused by natural disasters or other reasons beyond its control, nor for special or indirect damages, including lost profits, regardless of whether they were foreseeable. However, this does not apply if the company is at fault or grossly negligent.

5. If this agreement is deemed to be a consumer contract under the Consumer Contract Law, the provisions of this agreement that completely exempt our company from liability for damages shall not apply. In such cases, if a user incurs losses based on the company's breach of contract or unlawful act, the company shall be liable for damages up to the amount of one month's fee paid by the user to our company for the service. However, this does not apply if our company has acted with intent or gross negligence.

12（Advertisements）

1. The company may display advertisements of the company or third parties in the service.

2. Transactions between users and advertisers in advertisements displayed in the service are conducted at the responsibility of both parties. The company is not responsible for any losses caused by the advertisements or their display.

13（Intellectual Property Rights）

Intellectual property rights related to the site and the service belong to the company or third parties with legitimate rights. Users should use the service in a manner that does not infringe the rights of other users, the company, or third parties.

14（Interruption, Suspension, Change, and Termination of Service）

1. The company may temporarily interrupt or suspend the service without prior notice or consent from users if it deems it necessary for the installation of equipment, system maintenance, or due to force majeure such as natural disasters.

2. The company may change or terminate part or all of the service at its discretion, with prior notice to users.

3. The company shall not be liable for any losses incurred by users in the cases described in the preceding two paragraphs.

15（Registration Cancellation）

1. If a user wishes to cancel their registration, they must submit a notice in the manner designated by our company.

2. The company will not refund any fees paid, regardless of the reason for the cancellation of registration.

3. The company may immediately cancel a user's registration without any prior notice if any of the following reasons apply to the user:

(1) False information was provided during the registration application process, or there were reasons not to approve the registration

(2) Serious negligence or fraudulent behavior occurred

(3) Payment was suspended, or provisional attachment, attachment, auction, bankruptcy proceedings, civil rehabilitation proceedings, corporate reorganization proceedings, or special liquidation proceedings were initiated

(4) The user has received a transaction suspension order from a bill exchange office

(5) The user has received a disposition for non-payment of public taxes or charges

(6) Other circumstances that are similar to the above and make it difficult to continue the agreement or individual contracts

4. If a user violates any provision of these terms that does not fall under the preceding items, and if the user's default is not corrected even after a reasonable period specified by the company, the company may delete the registration.

5. In cases where either the company or the user falls under any of the provisions of the preceding paragraph, without notice from the other party, all monetary obligations shall automatically become due and payable, and immediate payment shall be required.

6. If a user wishes to register again after cancellation, they must go through the registration process once more. Users must agree in advance that previous data will not be inherited after re-registration.

16（Confidentiality）

1. The company and the user shall handle confidential information disclosed or provided by the other party with the care of a good administrator, and shall not use it for purposes other than the purpose of the service or disclose it to third parties without the other party's prior written consent. However, this does not apply to confidential information other than personal information and customer information that falls under any of the following:

(1) Information that has become public knowledge regardless of disclosure or provision

(2) Information that the party already possesses at the time of disclosure or provision

(3) Information obtained independently regardless of disclosure or provision

(4) Information obtained lawfully from a third party with legitimate authority without the obligation of confidentiality

2. If the company is required by an administrative or judicial authority to disclose confidential information, THE company may disclose the confidential information to the authority after taking the following measures:

(1) Notify the user in writing of the request received

(2) Disclose only the portion of the confidential information lawfully requested

(3) Take the best efforts to ensure that the disclosed confidential information is treated as confidential

3. The obligation to maintain confidentiality of confidential information under this article shall continue even after the termination of the use of the service.

17（Collection, Analysis, and Handling of User Information）

1. The company may use registration information, terminal information, and other information about users in a form that does not identify individuals for information distribution, statistics, or other services, or provide it to third parties.

2. The company collects information about the use of the service using information collection modules such as cookies to understand the usage status of the service. Please refer to the terms of use and privacy policies of each provider for information about these information collection modules.

3. The company shall not be liable for any losses arising from the use of information collection modules such as cookies, except in cases of willful misconduct or gross negligence.

18（Privacy Policy）

The company will handle users' personal information in accordance with the Privacy Policy.

19（Notifications and Contact）

Notifications or contact between users and the company shall be made in the manner designated by the company. Unless a user has submitted a change notification in the manner separately designated by the company, the company will consider the currently registered contact information as valid and send notifications or contact to that information, which shall be deemed to have reached the user at the time of dispatch.

20（Exclusion of Anti-Social Forces）

1. The company and the user hereby declare and guarantee that they do not and will not fall under any of the following categories, both currently and in the future:

(1) Being associated with anti-social forces

(2) Having a relationship recognized as being controlled by anti-social forces

(3) Having a relationship recognized as substantially involved in the management by anti-social forces

(4) Having a relationship recognized as unfairly utilizing anti-social forces for purposes of gaining illicit benefits for oneself or a third party, or for causing harm to a third party

(5) Having a relationship recognized as providing funds or granting favors to anti-social forces

(6) Having officers or individuals substantially involved in management in a socially condemned relationship with anti-social forces

(7) Engaging in violent demands, threatening behavior, unreasonable demands beyond legal responsibility, spreading rumors, fraud, or using force to damage the reputation of others or obstruct business activities

2. The company or the user may, without any notice, suspend the provision of the service and immediately terminate all contracts related to the service, and may also claim compensation for any losses incurred, if it is discovered that the other party has violated the declaration and warranty in the preceding paragraph and falls under any of the categories listed above.

21（Assignment of Rights and Status）

1. Unless a user has obtained prior written consent from the company, they shall not transfer, sublease, inherit, set up security interests, or otherwise dispose of any rights, obligations, or contractual status related to the service to third parties.

2. If the company transfers its business related to the service to a third party through assignment, business division, merger, or any other comprehensive succession, the company may transfer the rights, obligations, contractual status, and user information related to the service to the assignee or successor, and the user agrees in advance to this.

22（Severability）

Even if any provision of this term or part thereof is determined to be invalid or unenforceable under the Consumer Contract Law or other laws and regulations, the remaining provisions of this agreement shall continue to be fully effective.

23（Consultation and Resolution）

In the event of any matters not provided for in these terms or if there is any doubt regarding the interpretation of these terms, the company and the user shall promptly and in good faith engage in consultations to resolve the matter.

24（Jurisdiction）

Any litigation between the company and users shall be under the exclusive jurisdiction of the district or summary court having jurisdiction over the location of the company's head office as the court of first instance.

25（Governing Law）

These terms shall be interpreted in accordance with the laws of Japan.

Effective Date: Jun 01, 2024